Return & Exchanges
At Puri Emporium we believe in keeping our customers happy…always. Our return policies are created with you in mind and ensure that you are satisfied at every step of the way. Please Note: At this time, Puri Emporium only accepts returns from within India. For international returns kindly contact our customer care team at firstname.lastname@example.org. For initiating the return process, you must inform us within 48 hours from the time of product delivery, through the returns module in my account section of the website.
ReturnsReturn of products will be accepted only if the following conditions are met:
- The tags and labels on the product are intact.
- The product is unwashed, unused and in an undamaged condition.
- The item is in its original packaging.
- You include your original Puri Emporium tax invoice with the return
- No return or exchange on sale products or on promotional campaigns.
- We may accept returns for account credit only.
- Damages due to neglect, improper usage or application will not be covered under our Returns Policy.
- We must receive the merchandise back at our Delhi NCR office within 14 days from the date it was shipped to you.
- Refund/ replacement for goods/ merchandise is subject to meeting all of the above mentioned conditions and subsequent inspection and verification by our team.
- Please send the product back to us only after informing and consulting with our team.
- It’s very important that you DO NOT send the item back to us until you have verified with us and no credit or replacement shall be given on such items.
- Return postage costs & exchange postage costs will be at your expense. We encourage you to return your parcel via registered or traceable postal services as all returned parcels remain the responsibility of the purchaser until received by Puri Emporium.
- We do not provide refund on any goods sold. Goods once sold can only be exchanged for replacement or a store credit if they meet our terms and conditions.
- Please note that the Cash on Delivery convenience charge and the shipping charge would not be included in the store credit value of your order as these are non-refundable charges.
- Since we keep limited inventory and do not always have all sizes available and under such circumstances the amount paid by you can be used by you whenever you shop with us next time.
- All conditions applicable to return of goods shall also apply to exchange of goods.